Returns & Exchange
You must send your order back without undue delay and no later than 14 days after you have exercised your right of cancellation.
You must bear the direct costs in connection with the return.
When returning, you are responsible for the item being properly packed.
You must attach a copy of the order confirmation.
You bear the risk for the item from the time of delivery of the item until we have received it back.
If you wish to send the item back to us, send the item back to:
Condition of the item upon return
You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods.
In other words, you can try the product as if you were trying it on in a physical store.
If the item has been tried on in addition to what is described above, it is considered used. Which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt of the return.
In order to receive the full purchase amount back, you must test the product without actually using it.
If you regret your purchase, you will of course get the amount you paid us back.
In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount.
When exercising the right of withdrawal, all payments received from you will be refunded, including delivery costs (excluding extra costs as a result of your choosing a different form of delivery than the cheapest form of standard delivery that we offer), without undue delay and no later than 14 days from the date on which we received notification of your decision to exercise the right of withdrawal. Refunds are made with the same means of payment that you used for the original transaction, unless you have expressly agreed to something else.
We can withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then.